FAQ - RATES


How can check room availability?

You can check availability and room rates in our bookings pages click here.Or if you want you can send email to us click here.

How can I make a reservation?

You can use the box reservation online or contact the reception the following numbers: tel. +39 055 578153 fax +39 055 578153 or sending an email.

Maybe on other WebSite i can find a price advantage?

Best Internet Rate Guarantee: you will not find in any other site on the Internet a rate lower than that proposed by the official site of Hotel Masaccio

I want to book on-line but I fear for the safety of credit card data.

The data is transmitted securely with safety certificate SSL 128-bit VeriSign, can 'check it at the time of data entry in the address bar that in "https" signal site "safe" .

But if I want to change or if I have to cancel my reservation?

On-line booking will be charged 10% of total amount of your reservation on your credit card, this amount is not refundable, you can cancel without any other charge automatically until 72 hours before check-in or we charge the first night on you credit card.

Is it possible to pay with Cash Card or Credit Cards?

Yes, we accept Visa, Mastercard, and Cash Cards (Italy only). We DO NOT accept traveller's cheques and normal cheques.

Prices are per person or per room?

Our prices are on room base. ,if are for person there is write.

FAQ - ROOMS

What time is check-in and check-out??

Check-in is at 12noon and check-out is at 11am. Guests are permitted to leave their baggage under the care of the concierge if arrival time is prior to check-in time.

What kind of breakfast is offered and at what time?

Breakfast is served with an abundant buffet from 8am - 10.30am. includes hot and cold drik (milk, coffe, thè, choccolat, orange juice), brioche, bread, butter and marmellate, cakes.

Is it possible to use Internet in the Hotel?

Yes, all rooms have a free internet Wi-Fi connection

there is a telephone in the room?

Yes every rooms have a telephone and you can make international calls.

Is there air conditioning in the rooms?

Not in all rooms, we suggest to ask if it's avaible in the room that you book

FAQ - LOCATION

Does the hotel have access to a parking garage?

In Florence cars can not enter the old town, our hotel is located within the limits of the old city, then you can arrive safely at hotel.There is one parking garages in cooperation with our hotel and are located close-by for guests to park their automobile. The prices for guests range between 18,00 € and 22,00 € for 24 hours or you can parking in the stree from 8.00am to 8.00pm (Euro 12.00), or in a public parking Euro 16,00 for 24 hours.

how can i reach Hotel Masaccio?

Please check the pages Location you can find every information about to reach us from the main terminals.

How far is it from your hotel to the nearest bus-stop?

The nearest bus-stop is only few steps from our hotel about 6 minute you can arrive in Duomo square or if you want to the Stadium or Mandela Forum or to "Fortezza da Basso".

How far is it to the Palazzo dei Congressi and the Fortezza da Basso from Hotel Masaccio?

Palazzo dei Congressi and Fortezza da Basso, the two principal locations for trade shows and congresses in Florence, are located only 10 minutes by bus.

What is the name of the nearest train station? How far is from your hotel??

The nearest train station is the Campo di Marte Train Station and it is only 10 minutes walking distance from Hotel Masaccio.The Santa Maria Novella Train Station is about 2.5km far so about 6minute by bus.

Where is the nearest airport?

The nearest airport is called Amerigo Vespucci of Florence and is located approximately 7km from Hotel Masaccio.

How do we arrive to your hotel if we are coming from the airport?

You can easily reach the hotel in approximately 25 minutes by taxi(about 25Euro) or with the service “Vola in Bus”. This service is a shuttle bus that connects the airport with the Central Train Station Santa Maria Novella.

FAQ OTHERS

Are pets welcome??

Yes, if you have a little pets.

Is there a bar open 24 hours a day at your hotel?

Hotel Masaccio has a bar that is open from 7.30 am to 11 pm.

There is a restaurant inside the Hotel Masaccio?

Yes, we have a family restaurant with tuscan specialities the price is about Euro 15.00 for each person, we need reservation, is opern from 12 am to 2am and from 7pm ti 7.45pm.

Is there a reading room located in the hotel?

Yes, our hotel is furnished with a reading room complete with many books on art history, magazines and city guides of Florence.

Does the hotel have an elevator / lift?.

No, the hotel have 3 floor.

Does the hotel have rooms that accommodate the disabled?

No, we are so sorry.

Is it possible to have the staff of the hotel book tickets in advance for museums and excursions around Florence?

Yes, the hotel staff is available to offer suggestions for the best tourist itineraries and book tickets for the most famous monuments and museums of the city for you and your party. We can also reserve tours and organize visits to the extraordinary places surrounding Florence.

What is the best itinerary to follow if I am only visiting Florence for three days: Saturday, Sunday and Monday?

The city of Florence offers many possibilities and various alternatives throughout any period of the year. We can suggest the following:
Saturday: visiting museums and churches
Sunday: visiting museums (churches conduct Sunday Mass)
Monday: visiting churches and shopping (major museums are closed on Mondays)(shops are close in the morning).

Is it always necessary to reserve tickets in advance for the Museums of Florence?

In general, it is always best to book tickets in advance for the major galleries such as the Accademia and the Uffizi, especially during the months of March – October and during the winter holidays, so that you can avoid the long line-ups.

What are the hours of operation for the major museums?

The hours of operation for the most famous museums of Florence are as follows: Gallery of the Uffizi: Tuesday – Sunday 8:15am – 6:50pm , Closed on: Mondays, New Years Day, May 1st and December 25th. Gallery of the Accademia: Tuesday – Sunday 8:15am – 6:50pm, Closed on: Mondays, New Years Day, May 1st and December 25th.

In case of emergencies, is there an English speaking doctor that we can consult?

Yes, if necessary, we can contact an English speaking doctor that will visit any person in need of assistance directly at the hotel.